Support
Reach us on Telegram. You do not need an account to get help.
Telegram
How to reach us
Message us directly on Telegram. Include your wallet address so we can find your account without asking you for anything else.
What to include
It gets your issue resolved in one message instead of five
- · Your wallet address — this is your account identity
- · What you expected to happen, and what happened instead
- · The transaction hash, if a trade or transfer is involved
- · A screenshot of any error message, in full
We will never ask for these
Your seed phrase or private key. Nobody from this platform will ever ask for either, for any reason. Anyone who does is not us, whatever name or logo they are using.
We will never ask you to move funds to a “verification” address, and we will never contact you first asking you to approve a transaction. If a message claims to be from us and asks for any of that, it is not.
@Walletautomata is our only Telegram account. Impersonation on Telegram is common — check the handle character by character before you reply.